Trouble Shooting Tips

 

Things to try before you put in a work order or call your TIS……..

 

How do I get rid of the “Clean filter” message when I turn on my projector?

When this message comes up, be sure to clean the filter before following these steps.  Failure to clean filter will cause damage to the projector. 

After you have cleaned the filter…

  1. Select Menu on your remote
  2. Scroll down to Default
  3. Scroll over to Clear Filter Usage and Select Yes

Note: All projectors are not the same.  You may need to look in the user’s manual if this doesn’t work for you.

 

What should I do if my laptop will not log into the network?

Make sure that “Workstation Only” is NOT checked. 

 

What should I do if I am not getting the image from my laptop to project on the screen?

  • Make sure the projector is on and that all cables are secure.
  • Make sure “Computer” is selected on the projector.
  • Select the FN key and then select the F7 key.  They need to be held down together.
  • Choose the first option, Presentation on Projector and ThinkPad (XGA 1024  X 768) or the second option, Presentation on Projector and ThinkPad (SVGA 800 X 600). 

 

How can I turn off the Pop-Up Blocker?

  • Open Internet Explorer
  • Go to Tools on the Toolbar
  • Select  Pop-up Blocker and
  • Turn Off Pop-up Blocker

My computer is locked up and won’t respond to the mouse. What should I do?

Click on Ctrl + Alt + Delete at the same time and reboot your computer.

When I try to print a document the printer does not respond?

  • First, check all cable connections.
  • Go to  Start then Settings then Printers
  • Make sure that the printer that you want to print from is selected.  (Has a little  beside it.)
  • If the correct printer is selected, try rebooting the computer.