MENTAL HEALTH COUNSELING

ONLINE WILL PREP TOOLS

IDENTITY THEFT RECOVERY ASSISTANCE

FINANCIAL & RETIREMENT PLANNING

FINANCIAL ASSISTANT

LEGAL ASSISTANCE

WORK/LIFE RESOURCES

RELOCATION ASSISTANCE

PARENTING RESOURCES

            FAMILY FORMING            ADOPTION, FERTILITY, & SURROGACY REFERRALS

TRAVEL PLANNING

RIDE SHARE REIMBURSEMENT

ONLINE SEMINARS, TRAINING & ARTICLES

REFERRALS & DISCOUNTS

FAQs 

Employees, dependents, and household members are eligible to access services. Coverage continues for six (6) months post-employment. 

By calling the toll-free Helpline, by downloading our iConnectYou Smartphone App, or through Deer Oaks EAP Services's website. A counselor is always available to help.

You may receive up to 4 counseling sessions per separate problem per year. Every case is different. Your counselor will determine the number of sessions needed to address your specific issue.

Counseling can be provided for any issue that is affecting your work, family or personal well-being. Some examples include: interpersonal, familial, or marital conflicts; anxiety and depression; loss and grief; health and wellness issues; and work-related concerns.

No. We offer unlimited telephonic consultation with financial counselors, 30-minute consultations with attorneys, and can assist with locating nearly endless resources such as finding care for pets, personal care, travel, contractors, education, and managing day-to-day responsibilities at home, and work.

No. EAP counseling is a proactive step you can take to improve your emotional and personal functioning, your work performance, and your sense of effectiveness and well-being. Taking action by seeking counseling to address your issues and reach your personal goals is a sign of positive coping skills.

If assistance is needed for an issue requiring longer-term counseling outside of the scope of the EAP, we will provide you with a referral to your medical plan or to local community resources.

Yes! All information, assessments, and referrals through the EAP are held highly confidential and protected by the HIPAA Privacy Rule. The EAP will not release information to anyone, including your employer or family member, without your written consent. However, in situations where there is a danger to the individual or others, the Deer Oaks counselor is obligated by law to make appropriate notification.

There is no charge to you or your household members to access the EAP. This benefit is paid for by your employer